Sokal Studio Cafe

Booking Policies

Clear rules for confirming, changing or cancelling a studio booking.

Payment & Booking Confirmation

A booking is not confirmed and its slot is not reserved until the required advance has been verified.

The normal required advance is BDT 500.
An unpaid request does not reserve a slot; the requested time remains available to others.
Submitted payment information must be manually verified. Submission alone is not confirmation.
Payment may be coordinated through bKash, Nagad, bank transfer or another agreed method.
If a valid paid request cannot receive its requested slot, Sokal Studio Cafe will contact the customer about an alternative slot/date or an appropriate refund or resolution.

For customer cancellation at least 24 hours before the scheduled start, the advance is refundable.
For cancellation less than 24 hours before the start, including same-day cancellation, the advance is non-refundable.
If the studio cancels, the customer may receive a full refund or agree to transfer/reschedule the booking.
Eligible refunds are generally processed within 3–7 working days. Bank or mobile-wallet settlement is not instantaneous.

A confirmed booking may receive a maximum of one free reschedule.
The customer must notify Sokal Studio Cafe at least 24 hours before the scheduled start.
The advance may transfer to the approved new date/time.
Every new requested slot remains subject to availability.

Session time is counted from the original scheduled start, even when the customer arrives late.
If the customer has not arrived within 60 minutes after the scheduled start, the booking may be treated as a no-show.
A no-show advance is non-refundable.